Articles about operations

IT support for small businesses: the four models, and how to choose
There are four ways for a small business to get IT help. Here is what each delivers, and the questions to ask before you commit to anything.
September 28, 2026 · 6 min read
AI in operations is not a chatbot — this is what it is
'AI-driven operations' sounds like a sales line. Here are the tasks AI actually handles every week — and what they do to speed and price.
August 23, 2026 · 9 min read
When do you outgrow a maintenance plan and need a technical partner?
Maintenance and a CTO are two very different needs. Here are the signs that you are ready to switch — and the numbers that show why.
August 23, 2026 · 5 min read
IT security for small businesses: 8 things in a security baseline
IT security in a small business: the 8 points in a baseline that stops most attacks, what the authorities recommend, and what ongoing maintenance costs.
August 23, 2026 · 13 min read